Warranty Policy

Effective Date: 11 Sept 2026

At Tiger Pots, we are committed to providing high-quality pots, planters, and gardening products. We carefully inspect our products before they are shipped to ensure they meet our quality standards. This Warranty Policy outlines the coverage, limitations, and process for warranty claims.

1. Warranty Coverage

Tiger Pots warrants that our products are free from manufacturing defects in materials and workmanship at the time of delivery.

This warranty applies only to products purchased directly from the Tiger Pots website or through our authorized sales channels.

2. Warranty Period

Unless otherwise stated on the product page, our products are covered by a 30-day limited warranty from the date of delivery against manufacturing defects.

Some products may carry different warranty periods, which will be clearly mentioned in their product descriptions.

3. What Is Covered

This warranty covers manufacturing defects such as:

• Cracks or damage caused by manufacturing defects.
• Structural defects affecting normal use.
• Defects in workmanship.
• Products received in damaged condition due to manufacturing issues.
• Incorrect products shipped due to fulfillment errors.

If a product is found to have a covered defect, Tiger Pots may, at its discretion:

• Repair the product (where applicable).
• Replace the product with the same or a comparable item.
• Issue a full or partial refund if a replacement is unavailable.

4. What Is Not Covered

This warranty does not cover damage resulting from:

• Normal wear and tear.
• Accidental drops or impacts.
• Improper handling or misuse.
• Improper installation or placement.
• Exposure to extreme weather beyond the product’s intended use.
• Improper cleaning or maintenance.
• Damage caused by pets or animals.
• Modifications or alterations made after purchase.
• Commercial or industrial use unless specifically stated.
• Natural variations in color, texture, finish, or appearance of handmade or handcrafted products.

Minor cosmetic imperfections that do not affect functionality are not considered manufacturing defects.

5. Damaged During Shipping

If your order arrives damaged during transit:

• Notify us within 48 hours of delivery.
• Include clear photographs of:
  • The damaged product.
  • The shipping box.
  • Packaging materials.
  • Shipping label.

Failure to report shipping damage within the required timeframe may affect claim eligibility.

6. How to Make a Warranty Claim

To submit a warranty claim, please contact our customer support with the following information:

• Order number.
• Customer name.
• Product name.
• Description of the issue.
• Clear photographs or videos showing the defect.
• Date the issue was discovered.

Our support team will review your claim and may request additional information if needed.

7. Warranty Claim Process

After receiving your claim:

1. We review the submitted information.
2. Additional documentation may be requested.
3. If approved, we will determine the appropriate resolution.
4. If required, the product may need to be returned for inspection.
5. Approved replacements or refunds will be processed within a reasonable timeframe.

8. Replacement Products

Replacement products are covered only for the remainder of the original warranty period or as required by applicable law.

Availability of replacement products depends on inventory.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Tiger Pots shall not be liable for:

• Indirect or consequential damages.
• Loss of plants or gardening materials.
• Loss of profits or business.
• Installation or removal costs.
• Labor expenses.
• Any incidental damages arising from product use.

Our total liability shall not exceed the original purchase price of the affected product.

10. Consumer Rights

This warranty provides specific legal rights. You may also have additional rights under applicable consumer protection laws, which vary by jurisdiction. Nothing in this Warranty Policy limits or excludes rights that cannot legally be waived.

11. Contact Us

For warranty assistance, please contact us:

Tiger Pots

Email: support@tigerpots.com

Phone: +91-XXXXXXXXXX

Address: Mysuru – No 19, 1st Cross, Green Valley Layout, Shyadanahalli, Mysuru – 570003

Please include your order number when contacting us to help us process your request more efficiently.